How Pickup Works
Common Questions
What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.
How do pickup days work?
Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order and we will carry it to your vehicle.
What should I bring on pickup day?
We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process. You may also want to bring a cooler if you are traveling over an hour.
How is my order packaged?
All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.
How do I add to my current order?
You can simply login anytime before your upcoming deadline and add to an existing order.
What payment methods are accepted?
We accept all major credit/debit cards as well as cash or check at pickup. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. Alternatively you can select pay at pickup at signup.
Is there a delivery fee?
Orders over $149 have no fees of any kind. Orders below that incur a flat $4.95 delivery charge to help cover fuel.
Can a friend pick-up my order?
Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.
When are the order deadlines?
The order deadlines are listed on the locations page.
Can my Location Leader hold my order?
This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.
Ready To Start?
Create your free account and choose the pickup location closest to you. This is where we will meet you with your order.
Browse through our ever growing selection of pasture-raised products. Add the products you like to your order.
Meet us to pick up your order on your scheduled pickup date and time. We look forward to seeing you!
Ordering Policies
Order totals are estimated
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total and your receipt will be emailed.
Short stock items
Please understand that we are small farm not a large warehouse. If an item becomes unavailable your final total as well as any applicable delivery fees will be reduced.
Cancellations & missed pickups
ALL orders require a 48 hour cancellation notice prior to your scheduled pickup time. If you miss your pickup without providing a 48 hour cancellation notice you will be charged a $25 restocking fee. (Routine occurrences will result in cancellation of service.)Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery vehicle will already be in transit to the next stop.